Apple has launched a repair service program for third-generation iPad Air models suffering from a “blank screen issue”. Under certain circumstances, the screen may go blank.
Users might see a brief flicker or flash appear before the screen goes blank and in some cases leave the tablet’s display permanently disabled.
The “iPad Air (3rd generation) Service Program for Blank Screen Issue” covers current-generation iPad Air models manufactured between March 2019 and October 2019, Apple said in an announcement posted to its website.
Owners of eligible iPad Air models can take their device to an Apple Authorised Service Provider or brick-and-mortar Apple Store for assessment and free repairs. Alternatively, customers can arrange to mail in their device by contacting Apple Support.